• For any questions about retail store hours, orders, product availability, technical support, and product information you can contact us by phone at the number and time listed below. We have multiple lines and customer service representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.
  
  Retail Store Phone Number: 1 (909) 869-0671
  Regular Hours: 11:00PM - 5:30PM PST Monday-Friday, 11:00PM - 7:00PM PST Saturday

• For any questions about order status, product availability, technical support, and product information you can contact us by phone at the number and time listed below. We have multiple lines and customer service representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.
• Phone Number: 1 (909) 869-0671 Regular Hours: 9:00AM - 5:00PM PST Monday-Friday

• To place an order by phone please contact us at (909) 869-0671 during business hours (9am to 5:00pm PST, Monday to Friday)
• Before calling to place your order, please note the names and product ID numbers of the items you wish to purchase. If you require assistance as far as product recommendations or parts compatibility, you can speak to a Sales Representative by selecting option #3 when calling
• All phone orders are payable by credit card only. Please have your card available and ready to provide the card type, number, expiration date, cardholder name and billing address when calling
• A valid contact phone number and email address is required when placing any phone orders
• Customers will be notified by email regarding order status updates, stock discrepancies or problems with order processing

We try to answer all email inquires by the following business day. However, given the high volume of emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday. Also, if inquiring about an order please provide your name and order number. Not providing adequate information to reference your order or contacting the wrong department will delay our response.

Sales Inquiries:
For any questions regarding the sales or products before an order is placed please email:
[email protected]

Order Inquiries / Status:
For any questions regarding the status of an order please email:
[email protected]

Direct Message us on Instagram, Facebook, and Discord:
https://www.instagram.com/airsoftgidotcom/?hl=en
https://www.facebook.com/airsoftgi/
https://discord.com/invite/GH2nThhCE2

Inventory:
For any questions regarding products and inventory please email:
[email protected]

Tech Support:
For any questions regarding technical support; such as parts compatibility and recommendations, upgrade and repair solutions please email:
[email protected]

Marketing:
For any questions regarding event/game sponsorship please email:
[email protected]

Returns:

To request a return, or warranty assistance, if you have an account with Airsoft GI, Click Here

To request a return, or warranty assistance, if you do not have an account with Airsoft GI, please send an email to:
[email protected]

Be sure to include your order ID number, specify the item(s) in question, and the reason for contact.

Mis-Ship:
To report missing and/or incorrect items, please email:
[email protected]
Note: Include a valid order number as well as contact information. Please allow 48 to 72 business hours to receive a response