Airsoft Guns Buyers Guide
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Customer Service: 1.909.869.0671

Contact Us

CONTACT US

Airsoft GI welcomes you to contact our customer service team with any questions you may have. We have made ourselves available to our customers by phone, email, and live support. Before contacting us we recommend reading our Frequently Asked Questions Page as you may find an answer to your question and save yourself some time.

RETAIL STORE
  • For any questions about retail store hours, orders, product availability, technical support, and product information you can contact us by phone at the number and time listed below. We have multiple lines and customer service representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.

    Retail Store Phone Number: 1 (909) 869-0671
    Regular Hours: 11:00PM - 5:30PM PST Monday-Friday, 11:00PM - 7:00PM PST Saturday

PHONE
  • For any questions about order status, product availability, technical support, and product information you can contact us by phone at the number and time listed below. We have multiple lines and customer service representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.
  • Phone Number: 1 (909) 869-0671 Regular Hours: 9:00AM - 5:00PM PST Monday-Friday

PHONE ORDERS
  • To place an order by phone please contact us at (909) 869-0671 during business hours (9am to 5:00pm PST, Monday to Friday)
  • Before calling to place your order, please note the names and product ID numbers of the items you wish to purchase. If you require assistance as far as product recommendations or parts compatibility, you can speak to a Sales Representative by selecting option #3 when calling
  • All phone orders are payable by credit card only. Please have your card available and ready to provide the card type, number, expiration date, cardholder name and billing address when calling
  • A valid contact phone number and email address is required when placing any phone orders
  • Customers will be notified by email regarding order status updates, stock discrepancies or problems with order processing

E-MAIL

We try to answer all email inquires by the following business day. However, given the high volume of emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday. Also, if inquiring about an order please provide your name and order number. Not providing adequate information to reference your order or contacting the wrong department will delay our response.

Sales Inquiries:
For any questions regarding the sales or products before an order is placed please email:
sales@airsoftgi.com

Order Inquiries / Status:
For any questions regarding the status of an order please email:
orderinquiry@airsoftgi.com

Direct Message us on Instagram, Facebook, and Discord:
https://www.instagram.com/airsoftgidotcom/?hl=en
https://www.facebook.com/airsoftgi/
https://discord.com/invite/GH2nThhCE2

Inventory:
For any questions regarding products and inventory please email:
sales@airsoftgi.com

Tech Support:
For any questions regarding technical support; such as parts compatibility and recommendations, upgrade and repair solutions please email:
sales@airsoftgi.com

Marketing:
For any questions regarding event/game sponsorship please email:
marketing@airsoftgi.com

Returns:

To request a return, or warranty assistance, if you have an account with Airsoft GI, Click Here

To request a return, or warranty assistance, if you do not have an account with Airsoft GI, please send an email to:
rma@airsoftgi.com

Be sure to include your order ID number, specify the item(s) in question, and the reason for contact.

Mis-Ship:
To report missing and/or incorrect items, please email:
misship@airsoftgi.com
Note: Include a valid order number as well as contact information. Please allow 48 to 72 business hours to receive a response

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Airsoft GI Field Partners

  • Airsoft GI field partner D14 Airsoft
Customer Service: 1.909.869.0671
Phone Hours: 09:00-17:30 PST (M-F)
Copyright © 2025 Airsoft GI
Disclaimer:

All airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange. No person may openly display or expose any imitation firearm (replica firearm), in a public place. The term "public place" means an area open to the public or exposed to public view and includes streets, sidewalks, bridges, alleys, plazas, parks, driveways, parking lots, automobiles, whether moving or not, and buildings open to the general public, including those that serve food or drink, or provide entertainment, and the doorways and entrances to buildings or dwellings and the grounds enclosing them.

Any person who changes, alters, removes, or obliterates any coloration or markings that are required for by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.

By accessing the Site, you certify that you are older than 18 years of age or the age of majority where you live, whichever is older; that you are the owner of any credit card used to purchase on items on the Site; that you are familiar with all local laws in your area affecting your legal right to access airsoft products; that any products you buy are for your own private enjoyment and that you will NEVER share these products with a minor in ANY WAY.